MA Paid Family & Medical Leave: Application Process

MA Paid Family & Medical Leave: Application Process

Quick Overview on PFML:

  • Paid Family & Medical Leave is a Massachusetts state-offered benefit for anyone who works in Massachusetts and is eligible to take up to 26 weeks of paid leave for medical or family reasons.
  • Most Massachusetts PFML benefits have been available since January 1, 2021, except for paid family leave to care for a family member with a serious health condition. This will become available this summer July 1, 2021.

PFML can be taken to:

  • Care for a family member with a serious health condition
  • Bond with a child during the first 12 months after the child’s birth
  • Bond with a child during the first 12 months after adoption or foster care placement
  • Care for a family member who is or was a member of the Armed Forces, National Guard or Reserves and developed or aggravated a serious health condition in line of duty on active duty while deployed to a foreign country
  • Manage family affairs when a family member is on or has been called to active duty in a foreign county while in the armed forces, including the National Guard or Reserves
  • Manage your own serious health condition (not available for use until July 1, 2021)

This can be such an amazing benefit, especially for our working mommas and dads of course! So, we want to make sure employees can use it as well as make sure employers know what actions to take when it comes to the application process.

How to apply as an employee?

  • You can file your application online, but you will first have to set up an account on the website (Paid leave).

  • The application may ask you to provide some documentation to verify your leave.
  • Within 5 business days after your application has been submitted, the Department will notify your employer and ask them to review it.
  • The Department will reach a decision and inform you of that decision within 14 calendar days of receiving your completed application. You will have 10 calendar days to appeal the decision, if you wish to.
  • Once your application is approved, you can expect your first payment to arrive at the beginning of your fourth week of leave, if your leave has already started. If your leave starts in the future, you can expect your first payment 2-4 weeks after your leave starts. After that, you will receive your payments every other week.

For more information on the application process or if you have any questions or concerns please register for our webinar (available live and on demand) and we will cover this topic in more detail! Use the button below.

Reviewing employee PFML applications as an employer:

Your role as an employer is reviewing and providing important details about your employees’ applications for paid family and medical leave benefits.

  • To review your employees’ application, you will first need to make sure you have a PFML employer account. To set up a PFML employer account you will have to call the Department’s Contact Center at (833) 344-7365.
  • You will need to provide your work email address, EIN, and password, you will then be sent an email with a 6-digit code that you will use to verify and access your new account.
  • Once your account is set up you will be notified via email whenever an employee at your company begins or submits an application for paid family or medical leave benefits.
  • When an application is submitted, you will have 10 business days to review it. If you’re not able to review an application within 10 business days, the Department will proceed with the approval process using only the information that the employee has provided.

You may now be asking, what kind of information do I need to review and why is it important that I do so? We will be hosting a webinar on PFML employee and employer actions, Thursday March 4, 2021 @ 11:00am EST. Both employees and employers are welcome to join and participate in our open Q&A. Use the button below to register!


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Justice Bragg

Business Development Specialist, Florida

At work, Justice is passionate about helping the team make decisions and connections that propel the business forward. He prioritizes client satisfaction by serving as a medium to facilitate communication to the proper channels making sure every issue is properly addressed.

Outside of work, Justice enjoys exercising by going to the gym and playing pickleball with his friends. He is a self-proclaimed foodie who can’t say no to trying a new restaurant, sometimes even immediately regretting it.

Zachary Williams

Staff Accountant, Florida

At Level Accounting, Zach is responsible for bookkeeping & payroll. He is dedicated to ensuring financial success for our clients.

Beyond the office walls, Zach’s weekends are filled with adventure, whether he’s exploring Florida’s hidden gems with his wife or battling it out in tournaments. When it’s time to unwind, you’ll find him at the movies or casting his line out for a relaxing fishing session.

Melanie Jerome, MBA


Meet Melanie J, one of our senior staff accountants! Melanie ensures your financial health with precision and expertise. Beyond the office, she’s a true crime enthusiast who loves traveling and outdoor adventures. Whether she’s balancing books or exploring new trails, MJ’s dedication and skill set the standard for excellence in our team.

Seren Lunsford, MBA


Meet Seren, one of our dedicated staff accountants here at level accounting! She is responsible for bookkeeping & payroll. Outside of the office, you can find her on the sidelines of a soccer pitch, karting track, or baseball diamond, cheering on her two active boys. Seren is also a proud owner of two gentle giants, her beloved Great Danes. In her downtime, she channels her creativity into baking and decorating sugar cookies, always eager to experiment with new baked goods ideas and recipes. With her expertise in accounting and her passion for family, pets, and baking, Seren brings a unique blend of professionalism and warmth to our team.

Ivette Rivera


Ivette Rivera is our Executive Assistant at Level Accounting, juggling schedules and keeping things running smooth.

When she’s not crushing it at work, Ivette is an avid participant in her church community. As a mom, she’s all about those quality moments, whether it’s baking up a storm, hitting the water for some kayaking fun, or just chilling with a good book or binge-worthy show. And let’s not forget her partners in crime at home: Harley Quinn, the fridge-raiding pit bull, and Atlas, the cat who rules the roost. Ivette’s all about that balance between work hustle and personal bliss.